### Support
## Contacts
### Communication
## How can we help you?
Before you contact us, please explore our FAQ's which provide answers to the most frequently asked questions. Here are some of them:
1.How do I start working with DreambooksPro? To work with DreambooksPro you should register as a professional photographer on our website. Visit the "Register" page, fill in your details and upload the requested documents for validation. Registration may take up to 72 hours to be approved by our team.
2.How can I install the software? To install the software you must go to the "Order" page on our website. On that page you will find a detailed explanation about the software and also the links to download it according to the type of operating system you use.
3.How can I check the status of my order? To check the status of your order, go to the "Order Status" page in the "Help" menu. Simply enter your order number and you will be able to see the various production statuses.
To speed up the process you should include in the email: - Order number;
- Photographs of the anomaly and a brief description of the inconsistency detected;
- Photographs of the package received with details of the corners or possible marks that show any damage caused by transport.
4.How can I access the price list? The price list is available on our software "DreambooksPro Express". To consult it and, consequently, use our paging and ordering software, you must register on our website.
5.I have a problem with my order, what should I do? DreambooksPro orders are always validated by the quality control department in several phases of production. If you have received your order with any inconsistency we ask you to contact, within 24 hours after receiving the order, by email.
Consult other frequently asked questions here
[ Visit FAQ's ](https://guide.dreambookspro.com/hc/en-gb)
### Support
## Customer Support
If you haven't found the answer to your question or need help with any problems you may have with your order, our customer support team is available to answer your questions Monday to Friday from:
**UTC+1** (Albania, Andorra, Austria, Belgium, Croatia, Czech Republic, Denmark, Slovakia, Slovenia, Hungary, Italy, Luxembourg, Norway, Netherlands, Poland, Sweden, Switzerland) 10h00 to 13h30 - 15h00 to 18h00
**UTC+2** (Estonia, Greece, Latvia, Lithuania, Romania, Mozambique, Cyprus) - 11H00 to 14h30 - 16h00 to 19h00
**GMT+1** - (Ireland; Northern Ireland) - 09h00 to 12h30 - 14h00 to 17h00
**GMT+4** - (United Arab Emirates; Reunion) - 13h00 to 16h30 - 18h00 to 21h00
**GMT-4** - (Guadalupe, Canada-TO) 5h00 to 8h30 - 10h00 to 13h00
**GMT-5** (Panama) - 4h00 to 7h30 - 09h00 to 12h00
**GMT+11** - (New Caledonia) 18h00 to 21h30 to 23h00 to 3h00
WEB CHAT
Quick answer
E-MAIL
Response within 48h
[SEND](https://guide.dreambookspro.com/hc/en-gb/requests/new?ticket_form_id=360000519398)
PHONE
Average waiting time 15 min
English (EN)
(+351) 965 643 385
WHATSAPP
Average waiting time 15 min
English (EN)
(+351) 965 643 385
### Support
## General contacts
Commercial Representative
When you start working with us you have a sales manager at your disposal to help you with your business. You should talk to him/her if you have any doubts about the products that best suit your style and needs.
This email address is being protected from spambots. You need JavaScript enabled to view it.
Partnerships
Do you want to be our partner or do you need some support? Send us all the details, website or social networks that we will respond as soon as possible.
This email address is being protected from spambots. You need JavaScript enabled to view it.
### Contact us
## WHERE WE ARE
Lab - Europe
Rua Futebol Clube do Porto
nº 874 4630-203 Marco de Canaveses
Porto • Portugal (+351) 255 539 240
HQ - Europe
Zona Industrial de Tuías Rua 2,
nº 90 4630-489 Marco de Canaveses
Porto • Portugal (+351) 255 539 240
Lab/Office - Brasil
Rua José Agostinho, nº 450 • Remanso
Campineiro Hortolândia • São Paulo • 13184-510 • Brasil (+55) 19-993 175 678
Office - Spain
Calle Colon, 19 Bajo
36700 Tui • Pontevedra
Spain (+34) 676 898 980
---
CONTACT US IN THE FOLLOWING LANGUAGES
Portuguese
(+351) 255 539 240
Spanish
(+34) 676 898 980
French
(+33) 062 870 3859
Italian
(+351) 965 642 302
German
(+351) 965 643 516
Portuguese BR
(+55) 19-993 175 678
English
(+351) 965 643 385